Refund policy

SHATTERED HEARTS RETURN AND REFUND POLICY

Returns

We accept return requests submitted within 7 calendar days of the date your order is marked as delivered by the shipping carrier.

To qualify for a return, every item must be:

• Unworn, unused, and unwashed
• Free from stains, odors, damage, alterations, or signs of wear
• Returned with all original tags and labels attached
• Returned in its original bags and packaging
• In the exact condition in which it was received

Items that do not meet all of these conditions will not be accepted and will not qualify for a refund.

Starting a Return

To request a return, email shatteredheartsbrand@gmail.com within 7 calendar days of delivery. Include your full name, order number, the item or items you want to return, and the reason for your return.

Returns sent without first receiving return instructions from us may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a trackable shipping service, as Shattered Hearts is not responsible for returns that are lost or damaged in transit.

Refunds

After we receive and inspect your return, we will notify you whether it has been approved. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.